Delivery & Returns

Delivery Services

DestinationCarrierServiceCost
UKNext Working Day, trackedFree
Inner London OnlyAddison LeeSame Day Motorcycle CourierOrders over £150: Free
Orders under £150: £20
Rest Of WorldInternational Priority (1-3 working days, tracked)Orders over £150: Free
Orders under £150: Calculated at Checkout

Next Day Service Dispatch Times

Frame Only

Order before 2:30pm (Monday to Friday) for same day dispatch.

Frame with prescription lenses

Usually despatched by the next working day. Contact customer service for an accurate dispatch estimate



Same Day Courier Service Dispatch Times (Inner London Only)

Frame Only

Order cutoff times are as follows:

  • Monday: no same day service
  • Tuesday: 6:30pm
  • Wednesday: 6:30pm
  • Thursday: 7:30pm
  • Friday: 6:30pm
  • Saturday: 5:30pm
  • Sunday: 4:30pm

You will need to be present at delivery address to receive the order. We'll contact you to confirm a delivery time.

Frame with prescription lenses

We currently do not provide a same day service on prescription eyewear.



Returns

We offer a 28 day return or exchange policy from the day you receive your order.

We're happy to refund any frames/sunglasses you are not 100% happy with providing we receive them unused, as new, along with a completed returns form within this 28 day period. You will be credited via your original method of payment and notified via email when this process is complete.

PLEASE NOTE WE ARE UNABLE TO REFUND THE COST OF PRESCRIPTION LENSES AS THESE ARE BESPOKE ITEMS.

To to return your package to OCO you have two options:

1) Free Returns with

Returning purchases from OCO Glasses is a free service with Doddle. All Doddle stores are open from early until late and most are open seven days a week. You can find your nearest Doddle store here. All you have to do is repackage the item, including the completed returns form inside the package. Then just drop the package in at any Doddle store - more info about the process here.

2) You can post your package to:

OCO Glasses Returns Dept.
28 Hanbury Street,
Spitalfields,
London.
E1 6QR.